Collections

• Manage an assigned portfolio of customer accounts and perform collection activities to ensure timely payment of outstanding balances
• Review aging reports, research account discrepancies, and resolve payment issues, including disputes, deductions, credits, duplicate payments, and unapplied cash
• Communicate with customers and internal business partners to resolve billing issues, obtain required documentation, and remove barriers to payment
• Monitor customer account activity through statements, reconciliations, and customer portals while maintaining accurate collection records and account documentation
• Escalate high-risk accounts and unresolved issues and support collection recovery efforts, including write-off and third-party collection recommendations
• Identify process improvement opportunities, comply with established policies and internal controls, and provide professional customer service while supporting accounts receivable objectives

Collections jobs in North Carolina

Collections Specialist