Collections

• Manage a portfolio of past-due accounts
• Conduct outbound collection calls, emails, and texts
• Negotiate payment arrangements and resolve delinquent accounts according to company policy and applicable regulations
• Make approximately 100 outbound collection calls per day
• Document call outcomes, payment commitments, and account notes in the CRM
• De-escalate and professionally handle frustrated, upset, or difficult customers
• Educate customers on account status, balances, and available payment options
• Meet or exceed daily, weekly, and monthly call-volume and collection targets
• Follow applicable federal, state, and company collection laws and guidelines, including FDCPA where applicable
• Identify accounts requiring supervisor escalation or alternate resolution
• Maintain a professional, courteous, and customer-focused approach

Collections Specialist

• Support the collections process and resolve client payment issues
• Protect the financial assets of the organization
• Meet assigned collections quotas and targets
• Follow up consistently on outstanding accounts and secure timely payments
• Review documents and filings
• Assess credit histories and reports
• Collect and process data on existing and prospective customers
• Process credit applications
• Follow applicable organizational and compliance rules regarding credit and collection processes
• Engage daily with clients and provide administrative and research support for collections functions
• Interact regularly with the finance team, clients, and other departments as needed

Collections jobs in Philippines

Collections Specialist

Collections Specialist – Project Based, 3 Months