Collections

• Manage collection and recovery activities on assigned consumer, small business (QuickStep), and credit card accounts, including complex delinquency and recovery situations
• Evaluate account performance and risk factors to recommend collection and recovery strategies
• Prepare recommendations related to repossession, litigation, charge-offs, and other significant recovery actions
• Analyze complex delinquent accounts and determine short- and long-term recovery plans
• Administer bankruptcy accounts, including correspondence, court reporting, and related recovery coordination
• Communicate with borrowers regarding late payments, collection efforts, demand letters, repayment arrangements, and account resolution options
• Prepare monthly collection reports and recommend actions supporting portfolio performance and loss mitigation
• Monitor assigned accounts to maintain acceptable delinquency levels and minimize loan losses
• Ensure collection and recovery activities comply with bank policies, procedures, security standards, and applicable regulatory requirements
• Identify and escalate potential compliance concerns

Collections jobs in Washington

Senior Collections Specialist