Collections

• Mentor and coach teammates to improve performance, skills, and compliance
• Conduct call reviews, account reviews, and observations; provide actionable feedback
• Build relationships that support collaboration and trust across the team
• Assist with escalated calls and provide guidance on complex account situations
• Identify trends and recommend training, communication, or process improvements
• Support onboarding and integration of new hires
• Drive engagement initiatives, recognition programs, and team-building activities
• Handle inbound and outbound patient calls regarding insurance and billing inquiries
• Collect and verify insurance, demographic, and account information
• Educate patients on healthcare billing, insurance processes, and financial options
• Research and resolve patient/client concerns using internal systems and tools
• Offer solutions balancing patient, client, and business needs
• Ensure compliance with applicable laws, regulations, and company policies
• Route accounts or issues to appropriate departments
• Support team leaders with daily operations and new-hire preparation
• Participate in projects, training, and non-dialing activities
• Take supervisor calls and assist specialists with account-related questions
• Maintain confidentiality and integrity in all interactions
• Complete required training and pursue ongoing professional development
• Set and work toward personal and professional growth goals

Explore Client Relations Lead – Collections at GetixHealth. Review requirements and application details.