Collector

• Handle calls regarding past-due mortgage and/or maintenance accounts, including third-party servicing and collecting, by phone and mail
• Perform collection activity in accordance with company policies, federal regulations, and state and federal laws
• Assist owners with a general understanding of ownership and contract terms and conditions
• Facilitate collection activity to maintain acceptable delinquency percentages
• Maintain required levels of phone activity, contact percentages, and other key performance indicators
• Handle correspondence and payments legally, ethically, and confidentially
• Maintain detailed and organized support documentation for owner accounts
• Request skip tracing
• Assist collections staff with daily processes and procedures when required

Collector II

• Handle inbound calls on past-due mortgage and/or maintenance accounts, including third-party servicing and collecting, via phone and mail
• Conduct collection activity in accordance with company and Federal regulations
• Assist owners with understanding terms and conditions related to their ownership and contracts
• Maintain required phone activity, contact percentages, and other key performance indicators
• Legally, ethically, and confidentially handle correspondence and payments
• Maintain organized support documentation for owner accounts and request skip tracing as necessary
• Assist collections staff with daily processes and procedures
• Complete assigned company training and compliance courses
• Adhere to company standards, policies, and procedures
• Handle outbound owner contacts for less than 30% of work time when required
• Perform other related duties as assigned

Collector jobs in Florida

Collector II

Collector Inbound