Collector

• Deliver personalized service to members to resolve past-due loan balances
• Collect past-due payments and assess members' financial ability
• Provide resolution options that achieve the best outcome for members and the credit union
• Use professional, legal, and effective collection procedures
• Promote effective partnerships with teams and members while meeting quality and regulatory expectations
• Maintain compliance with NCUA, FDCPA, CFPB, regulatory guidelines, and credit union policy
• Collaborate with Loan Servicing, Deposit Ops, Fraud, and other MACU teams
• Collect on secured and unsecured past-due loans, negative shares, and other loans in the MACU lending portfolio
• Resolve loan problems and accurately document collection information to minimize credit union losses
• Collect on mortgages, negotiate reinstatements and repayment plans, discuss loan modifications, and assess workout-loan eligibility
• Consult members and co-signors by telephone and written communication regarding delinquency and record contacts
• Answer incoming calls from members, branches, and the service center
• Perform file maintenance, collect and transfer payments on delinquent accounts
• Explain repossession procedures to members
• Validate skip-trace results
• Overcome member objections and de-escalate concerns
• Review and explain MACU policy for individual circumstances
• Perform other assigned duties

Collector jobs in Utah

Resolution Specialist – Collector