Communications

• Troubleshoot basic incident and problem tickets involving hardware or software issues within established service-level agreements
• Escalate unresolved issues appropriately
• Perform moves, adds, changes, project support, and status updates for Unified Communications and Contact Center systems across Prisma Health facilities
• Interact with Network Engineers and Senior Network Engineers on complex network and unified communications projects
• Provide documentation support for Unified Communications, Contact Center, and Legacy Voice systems
• Monitor Unified Communications infrastructure and maintain UC monitoring tools
• Provide technical investigation to isolate issues and develop strategies to restore or activate services
• Support Network Engineers and Senior Network Engineers with projects, upgrades, and network and telephony troubleshooting
• Participate in on-call rotation and after-hours cutover support
• Handle incidents, problems, and requests within defined IT service-level agreements
• Perform other duties as assigned

Communications jobs in South Carolina

Unified Communications Administrator