Community Manager

• Own and develop the social and community strategy for each brand, including positioning, channel priorities, content pillars and KPIs
• Drive growth in engaged followers, community-attributed First Time Depositors (FTDs) and player retention
• Identify new channels, content opportunities and community initiatives to support business growth
• Lead external social media and community projects from concept and launch through ongoing growth
• Build channel diversification and contingency plans for platform restrictions and regulatory changes
• Lead and develop the Social Media and Community teams
• Establish clear responsibilities, individual KPIs and performance expectations
• Run regular 1:1s, provide actionable feedback and support individual development plans
• Build team capability, accountability and ownership while encouraging creativity and continuous improvement
• Set priorities, allocate resources and ensure consistent delivery across brands and projects
• Own social and community KPIs, review performance and adjust priorities
• Deliver monthly performance reports covering audience engagement, acquisition, retention and player value
• Partner with Data and CRM teams to strengthen attribution and measure commercial impact
• Use performance insights, player behaviour and market trends to improve results
• Own the team’s operating model, including content calendars, approval workflows, moderation guidelines and response SLAs
• Oversee brand communities across Facebook, Telegram and other relevant platforms
• Ensure active engagement and effective moderation
• Collaborate with Brand, CRM, Influencer, Creative and Promotions teams on aligned campaigns and player experiences
• Identify and manage reputational risks, ensuring timely escalation and alignment with internal policies and regulatory requirements
• Carry out other reasonable duties as directed by the Head of Marketing

Explore Social & Community Manager at Bet On Talent. Review requirements and application details.