Community Manager

• Lead the development and execution of Cyber Social Responsibility programs focused on customer and community cyber education
• Design, build, and facilitate in-branch cyber human defense workshops, fraud awareness activities, seminars, and community outreach engagements
• Develop executive-ready briefings, strategic narratives, progress updates, talking points, and presentation materials for senior leadership
• Create audience-specific educational content translating complex cybersecurity and fraud topics into practical guidance
• Establish repeatable engagement models, operational processes, measurement frameworks, and reporting mechanisms
• Coordinate stakeholder activities across initiatives, aligning timelines, dependencies, resources, and outcomes
• Represent Wells Fargo at conferences, community events, industry forums, and customer-facing engagements
• Measure program effectiveness through participation, engagement, and behavioral outcome metrics and recommend improvements
• Identify emerging fraud and cyber threats affecting customers and incorporate timely awareness content
• Support strategic initiatives enhancing Wells Fargo’s reputation in customer cyber safety and digital resilience
• Develop security risk awareness and mitigating actions as a more experienced lead
• Advise on the development and delivery of Information Security Education and Awareness
• Collaborate with peers, colleagues, and managers to resolve issues and achieve goals
• Lead projects and teams
• Mentor less experienced staff

Community Manager jobs in North Carolina

Cyber Social Responsibility Lead