Community Manager

• Lead application implementations, upgrades, and ongoing maintenance activities
• Support Technology Governance, Project Management Lifecycle, Service Transition, and Service Operations
• Provide direction to Applications Analysts and Senior Applications Analysts
• Mentor and train junior team members
• Assist with goal setting and performance objectives for the application team
• Build relationships with key stakeholders to support communication, collaboration, project implementation, and customer support
• Gather initial requirements and identify scope and objectives for system changes
• Lead application roadmap planning and keep versions current and supported
• Analyze current system states and procedures and recommend system designs or modifications
• Evaluate financial, clinical, or enterprise software products through performance, reliability, deployment, functional, manpower, and maintainability assessments
• Lead staff and vendors during application deployment and installation
• Oversee creation and maintenance of as-built architectures
• Support development and maintenance of functional, unit, system, integration, volume, stress, and failover test plans and scripts
• Plan, document, and implement software patches and upgrades
• Monitor and assign problem tickets and incidents and review support needs
• Perform root cause analysis for failures affecting downtime or service-level agreements
• For Epic Instructional Designer Lead: collaborate with trainers on role-based training programs and apply adult learning and action learning concepts across blended learning modalities
• Report to the Information Technology Services Manager or Director

Explore Lead Architect – EPIC Community Connect at INTEGRIS Health. Review requirements and application details.