Community Manager

• Respond to customer queries and comments across TikTok, Instagram, Facebook and other social channels
• Provide helpful, timely and on-brand responses
• Monitor relevant conversations and trends beyond the brand’s own channels
• Actively comment on trending content using native platforms and scheduling tools such as Sprinklr and Arwen
• Conduct daily searches for brand-related content and keywords, including active campaigns
• Monitor and engage with user-generated content and influencer posts
• Reshare relevant TikTok content to amplify reach and community involvement
• Adjust keyword searches for marketing campaigns and brand sponsorships
• Conduct daily content sweeps to identify real-time engagement opportunities
• Collaborate with the social creative team to reshare approved UGC on Instagram Stories
• Engage with viral trends and conversations
• Monitor social channels for negative sentiment and emerging risks
• Flag and escalate concerning comments or content to appropriate internal teams

Freelance Community Manager – Weekend and Public Holiday Cover

• Support delivery and ongoing development of the Premier League and PFA Players’ Fund in line with agreed objectives and outcomes
• Act as a key contact for football club charities and player foundations through virtual and physical visits, providing guidance, support and constructive challenge
• Support effective funding allocation, value for money and delivery of funded project and Fund outcomes
• Implement evidence-led practice using data, participant and player voice, insight and evaluation
• Develop and maintain relationships with the Premier League, The PFA, club charities, community partners and local organisations
• Support funding processes, including application reviews, assessment and recommendations
• Monitor Fund performance through data, outputs, outcomes and case studies, and provide impact examples for communications
• Contribute to quality assurance, continuous improvement and escalation of quality or delivery concerns
• Support delivery organisations with high-quality, inclusive and impactful programme design and delivery
• Lead and support national events, workshops and network meetings
• Ensure compliance with safeguarding policy and equality, diversity and inclusion commitments
• Identify and share best practice across the network
• Support training, conferences, resource development, club charity delivery, and national and regional events
• Participate as a full team member, deputise where appropriate and provide support during busy periods
• Participate in external forums and networks to maintain connections with relevant initiatives, policies and organisations

Community Manager jobs in United Kingdom

Freelance Community Manager – Weekend and Public Holiday Cover

Community Engagement Executive – Players Fund