Consultant

• Act as a central operational contact between client stakeholders, travelling employees, CIBT teams and relevant external providers
• Serve as the single point of accountability for assigned escalations and critical cases
• Manage Tier 2 immigration, visa and business-travel enquiries and escalations
• Assess incoming matters, coordinate operational responses and escalate legal, regulatory, security or material risks
• Coordinate collection, review and approval of corporate documentation
• Coordinate document-execution requirements, including signatures, stamps, notarization and legalization
• Prepare and coordinate invitation letters, cover letters and other visa-supporting documentation
• Support business-travel and immigration assessments by coordinating visa requirements, permissible activities, documentation and processing timelines
• Monitor cases, deadlines, service levels and outstanding actions
• Maintain communication with client employees, stakeholders, CIBT teams and external providers
• Maintain complete and accurate case-management records
• Prepare structured handovers for unresolved matters
• Monitor service performance and support reporting on case volumes, response times, escalations and outcomes
• Identify service issues and process gaps and contribute to root-cause analysis and continuous improvement
• Follow standard operating procedures, client requirements, escalation protocols and information-security standards
• Cooperate across regions and time zones, complete required training and perform related duties as assigned

Explore Global Program Support Consultant – Key Strategic Clients at CIBT. Review requirements and application details.