Controller

• Audit reservations for multiple properties, ensuring accurate room assignments, billing needs, and related details
• Monitor inboxes for bookings, modifications, and cancellations and complete SynXis reservation steps
• Review reservations for quality and accuracy and follow up on inaccuracies
• Process cancellation reports and accurate refunds where applicable
• Review upcoming reservations and complete remaining deposit balances
• Maximize revenues through upgrade opportunities and balance inventories daily
• Monitor length-of-stay restrictions and open availability when applicable
• Review group room inventory and communicate with GRC and Sales Teams
• Maintain knowledge of regional properties, room types, experiences, rates, and property-specific details
• Update guest profiles with stay history, special occasions, preferences, and other pertinent information
• Share guest information with pre-arrival teams to personalize experiences
• Align back-to-back check-in/check-out reservations to avoid guest glitches
• Attend daily meetings as appropriate
• Maintain property deposit ledgers periodically
• Perform administrative tasks assigned by Area Reservations Leadership
• Maintain professional appearance and demeanor while representing the company
• Keep department heads informed of issues to ensure prompt correction and guest satisfaction

Controller jobs in Maine

Area Reservation Rooms Controller