Crypto

• Intake granular application-specific knowledge as the customer experience subject matter expert
• Provide customer experience insights to shape business needs and requirements
• Advocate for digital customer experience best practices and customer needs
• Collaborate with internal user experience and design experience stakeholders on customer experience research
• Coordinate development of team experience projects
• Generate practical, sustainable, and creative recommendations to solve online customer experience delivery issues
• Combine application analysis and strategy to provide data-driven enhancement recommendations
• Create charts, slide presentations, reports, and dashboards tied to application KPIs, feature KPIs, and VOC research
• Present analysis and recommendations to the product solutions team
• Provide ad hoc reporting, answers to questions, queries, and problem support
• Present applications and explain how customer experience affects business outcomes
• Validate data and metrics sources and refine back-end data modeling using front-end data
• Identify complex trends across applications and recommend actions to product solutions teams
• Perform application-specific comparative testing to optimize customer experience
• Maintain detailed application-specific customer experience analysis documentation
• May serve as point of contact for enterprise audit processes and procedures

Crypto jobs in North Carolina

Digital Asset Management Librarian