Customer Advocate

• Resolve the highest-complexity and most-sensitive client and internal partner complaints and escalations
• Serve as a primary escalation point for complex inquiries requiring detailed research, analysis, and cross-organizational coordination
• Evaluate incomplete, ambiguous, or conflicting information to determine appropriate outcomes within defined frameworks
• Partner across systems and functions to drive timely and effective case resolution
• Manage assigned cases in alignment with enterprise complaint standards, controls, and service-level expectations
• Identify emerging trends, systemic issues, and process gaps and recommend improvements
• Engage directly with clients and internal stakeholders in high-impact or time-sensitive situations
• Exercise business judgment and discretion while serving as a trusted subject matter expert and ensuring adherence to enterprise complaint and risk standards

Customer Advocate jobs in Arizona

Senior Client Advocate II – CARE