Customer Advocate

• Act as a benefit advocate for clients
• Help resolve employee benefit issues
• Educate clients and employees on how to better utilize and maximize benefit plans
• Present a knowledgeable, professional, and helpful image on behalf of the company
• Handle inbound calls on a queue system
• Assist clients and employees with claims and benefit issues
• Respond to phone calls and inquiries within 24 hours of receipt
• Provide timely resolution of issues
• Communicate with employers, employees, and medical providers to resolve benefit issues
• Document all activities for accurate reporting of eligibility and plan issues
• Perform other duties as assigned by the Supervisor or Manager

Explore Client Advocate, Employee Benefits at HUB International. Review requirements and application details.