Customer Advocate

• Handle inbound sales and service calls; no cold calling required
• Offer thoughtful advice to help customers get the most value from contact lens purchases
• Engage proactively with managers and teams through one-on-ones, team meetings, and chats
• Deliver exceptional customer service in a fast-paced, changing environment
• Identify and resolve customer issues quickly and make decisions in the moment
• Maintain performance metrics including revenue per call, quality, availability, and dependability
• Represent the company's Big Hearted, Unconventional, Tenacious, and Better Together values in every call, chat, and interaction

Customer Advocate jobs in North Carolina

Customer Success Advocate