Customer Advocate

• Actively listen to policyholders, agents, claimants, and employees to understand needs and clarify information
• Respond to approximately 65–75 inbound calls per day using various platforms
• Provide information and possible solutions regarding company products, services, policies, inquiries, complaints, and problems
• Resolve issues within scope of authority and escalate matters according to policy and procedure
• Manage and service office account books of business
• Respond to concerns across all lines of business using ERIE systems and products
• Make billing arrangements and correct accounting, underwriting, and policy errors
• Document resolutions within established guidelines
• Attend training and informational meetings to maintain knowledge of ERIE policies, procedures, processing systems, industry knowledge, and applicable licensure
• Train and mentor less experienced staff and act as a subject matter expert for the department and projects, as applicable
• Maintain regular and predictable attendance

Customer Advocate jobs in Pennsylvania

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