Customer Advocate

• Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism
• Conduct customer consultation calls, troubleshooting, escalations, and investigations
• Track problems and ensure issues are prioritized, documented, tracked, and resolved
• Escalate issues properly and promptly to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer satisfaction
• Collaborate with internal and external teams to handle customer needs
• Work with the external team to stay updated on product and service knowledge

Senior Customer Advocate – Project Based

• Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism
• Perform problem tracking and ensure issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge