Customer Advocate

• Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism.
• Conduct customer consultation calls, troubleshooting, escalations, and investigations.
• Perform problem tracking and ensure issues are prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• Deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.
• Collaborate with internal and external teams to handle customer needs in a timely and professional manner.

Customer Advocate jobs in South Africa

Senior Customer Advocate – Project Based