Customer Advocate

• Proactively manage major customer accounts using supply chain processes, technologies, and tools
• Make tactical and strategic decisions regarding customer accounts while balancing customer needs with Division objectives
• Develop and maintain customer, sales, supply chain, and manufacturing relationships through superior service and communication
• Manage multiple filter frame accounts with expertise, ownership, and accountability
• Serve as customers' day-to-day contact and trusted resource
• Assist with root-cause problem solving for customer issues and concerns
• Build positive customer rapport through responsiveness, proactive updates, reliability, and support
• Use NAV ERP systems for order entry, tracking, and resolution
• Enter customer purchase orders in a timely manner
• Manage order quantities and shipping methods to maximize efficiency and customer satisfaction
• Anticipate customer needs and plan and manage accounts for order receipt
• Monitor inventory levels
• Make daily decisions to ensure seamless order management across multiple accounts
• Investigate and resolve customer issues through root-cause analysis and proactive problem-solving
• Communicate across Sales, Logistics, Planning, and Manufacturing teams
• Procure supplies excluding board and pallets
• Order and plan waste trucks
• Receive invoices and pair them with purchase orders for accounting
• Prepare and enter board deliveries into the ERP system
• Participate in meetings, share knowledge, provide backup support, identify continuous improvements, and contribute to team morale and respectful collaboration

Customer Advocate jobs in Texas

Customer Advocate II