Customer Assistant

• Support both Founders with diary management and meeting arrangements, ensuring attendees are fully briefed
• Book and coordinate travel schedules for both Founders
• Plan key team events
• Assist with decks for board reporting and leadership team meetings and follow up on actions
• Handle personal administration for both Founders
• Forward-plan for both Founders to increase effectiveness
• Coordinate and potentially lead ad hoc projects briefed by the Co-Founders
• Support effective operation of the executive team
• Facilitate and help direct the Team Recognition program
• Assist with onboarding schedules for new team members
• Manage team KPIs, including KPI tracking and quarterly reviews
• Arrange Board and Leadership Team meetings across time zones
• Manage customer service systems, email inboxes for Australia, the US and the UK, Gorgias, chatbot and social media
• Provide exceptional customer service and optimise customer experiences
• Resolve customer problems, questions and comments with tailored solutions
• Become an expert on the company’s products, policies, ingredients, packaging and brand ethos
• Work with the Quality & Regulatory team to ensure compliance for regulated SPF products
• Respond first to Instagram and Facebook inbox and comment queries
• Work with the social media team on community programming, content, product-development involvement, and outreach to content creators and influencers

Explore Team and Customer Assistant at Hunt St. Review requirements and application details.