Customer Care Specialist

• Provide crucial support to vulnerable customers navigating financial and personal hardship.
• Work an 8:00 AM to 6:00 PM, Monday to Friday rotating roster.
• Handle inbound and outbound phone calls.
• Help customers establish flexible payment options.
• Help customers access vital support programs.
• Navigate difficult and emotionally charged customer conversations.
• Manage customer objections while balancing customer assistance, business needs, and regulatory obligations.
• Explain flexible options clearly and simply.
• Follow regulatory guidelines and company procedures to protect customers and the business.

Explore Customer Assist Specialist – Care Nov at Red Energy. Review requirements and application details.