Customer Retention Specialist

• Write email and SMS copy for campaigns, flows, and automations from lead capture through activation, loyalty, and repeat purchase
• Develop and maintain the client’s marketing calendar
• Sequence campaigns against the strategy set by the Associate Director
• Flag capacity risks and scheduling conflicts
• Write creative briefs for the design team
• Review and approve designs in Figma and shepherd assets to final
• Own the client’s brand voice and copy guidelines
• Partner with the CRM Specialist to align copy, segmentation logic, and dynamic content
• Proof every send, including copy, links, personalization, and rendering
• Review performance with the Associate Director and apply learnings to future copy tests

Customer Retention Specialist jobs in Colombia

Senior Retention Specialist, Copy & Content