Customer Retention Specialist

• Manage a portfolio of approximately 400 SMB and Mid-Market customers.
• Identify risks and prevent churn.
• Build and execute tailored action plans.
• Lead conversations with dissatisfied customers.
• Prepare for and secure renewals.
• Manage price increase campaigns while minimizing the risk of customer attrition.
• Identify opportunities to enhance customers’ plans and directly sell plan upgrades.
• Handle objections and track opportunities through to closure.
• Identify and qualify customer needs related to employee benefits and IT.
• Provide comprehensive handovers to Sales Specialists.
• Ensure continuity in customer relationships and track opportunity progress.
• Document key information in Salesforce.
• Share best practices and contribute to improving playbooks.
• Cover a portfolio when a colleague is absent.
• Collaborate with Sales, Product, Marketing, Pricing, and Finance teams.

Explore Customer Retention & Growth Manager at PayFit. Review requirements and application details.