Customer Retention Specialist

• Place outbound calls to identified customer segments using a work smartphone and contact lists provided by the Data/Growth team
• Understand each customer’s experience and preferences through structured, empathetic conversations
• Apply personalised offers, service recovery, discount codes, promo codes, or reassurance to encourage renewed ordering in line with approved playbooks
• Accurately log call outcomes, customer feedback, and sentiment in the designated tracking sheet after every call
• Meet or exceed daily/weekly call volume and re-engagement conversion targets
• Escalate recurring or systemic feedback to relevant teams for resolution
• Maintain a professional, friendly, and solution-oriented tone on every call
• Provide daily/weekly reports on call activity, conversion rates, and top feedback themes
• Identify patterns in customer feedback and suggest improvements to engagement scripts, offers, or processes
• Stay up to date on current promotions, service areas, and platform features to answer customer questions confidently
• Work varying hours and shifts as required

Customer Retention Specialist jobs in Ghana

Operations Associate – Customer Retention