Customer Retention Specialist

• Build customer loyalty by identifying customer needs and providing effective solutions
• Handle account maintenance, payment updates, collections, and cancellation requests
• Conduct follow up communications to keep customer accounts active and in good standing
• Accurately document customer interactions using the CRM platform
• Meet individual and team performance goals, including customer experience and retention metrics
• Collaborate with teammates to continuously improve the customer experience

Explore Subscription Retention Specialist at Geeks on Site. Review requirements and application details.