Customer Retention Specialist

• Maintain visibility into campaigns, flows, deadlines, and deliverables across clients
• Follow up on outstanding assets, approvals, and feedback
• Identify and communicate risks and blockers
• Serve as an operational point of contact for clients
• Manage previews, approvals, assets, and updates
• Coordinate with Retention Strategists, copywriters, and designers
• Keep project management systems accurate and up to date
• Build and schedule email and SMS campaigns and flows
• Create segments, send previews, implement feedback, and manage deployments
• Support reporting and troubleshoot implementation issues
• Perform comprehensive QA before campaigns and flows go live
• Verify links, segmentation, personalization, UTMs, formatting, and scheduling
• Ensure work launches accurately, on time, and to Homestead's quality standards

Explore Retention Specialist at Verndale. Review requirements and application details.