Customer Retention Specialist

• Manage customer relationships by maintaining long-lasting relationships and monitoring customer adoption and satisfaction through customer outreach
• Collaborate with team members to decrease churn, increase retention rates, and improve brand loyalty
• Troubleshoot problems; address customer issues, complaints, and dissatisfaction promptly; coordinate with relevant departments to find and follow up on solutions
• Identify at-risk customers and develop and implement retention strategies
• Collect customer feedback to provide insights for product owners and the marketing team to enhance services
• Monitor assigned personal and termination emails and address requests in a timely manner
• Document customer interactions, feedback, and resolutions in the CRM; regularly report on retention efforts and outcomes
• Identify opportunities to upsell or cross-sell and provide information about complementary offers and/or new products
• Maintain an in-depth understanding of products, services, and value proposition to educate customers

Explore Retention Specialist, English, Punjabi at Bobtail. Review requirements and application details.