Customer Retention Specialist

• Perform daily employee onboarding and retention duties
• Coordinate onboarding processes, including scheduling onboarding sessions
• Request and ensure new-hire paperwork is completed to local, state, and federal standards
• Build relationships with directors, supervisors, employees, and applicants to ensure a positive onboarding experience
• Create and manage new employee personnel files
• Identify onboarding improvements and implement them with the Shelter Director
• Maintain and schedule repair of office machines and equipment
• Copy, fax, email, and distribute documents for the management team
• Create documents, spreadsheets, and reports
• Attend recruiting events and job fairs
• Perform office errands and filing
• Provide human resources support, including recruiting new employees
• Manage recruitment by reviewing resumes, coordinating interviews, and conducting reference and background checks
• Respond to applicants and greet applicants before interviews
• Manage new-hire onboarding and follow up on missing documents
• Assist employees with registration in ADP timekeeping and benefits systems
• Take new employee pictures for name badge creation
• Serve as initial contact for HR Handbook and benefits questions
• Assist HR Generalist or Director of HR with employee relations issues
• Ensure HR documents are accurate, complete, and submitted timely
• Assist with training logistics, including participant tracking, sign-in sheets, room setup, and evaluations
• Participate in employee orientation
• Lead a 30-day training program for new employees and provide ongoing training and professional development
• Pursue self-development, attend staff meetings and training, and complete required certifications

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