Customer Retention Specialist

• Strengthen long-term adoption of Omnipod products and improve health and quality-of-life outcomes for people living with diabetes
• Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms
• Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to support sustained device adoption
• Educate customers and healthcare providers on Omnipod data and reporting tools
• Manage routine and moderately complex customer scenarios and escalate issues outside established guidelines
• Serve as the clinical retention contact for an assigned geographic territory
• Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns
• Use clinical retention selling techniques to influence continued Omnipod use
• Identify disengagement or churn indicators through data assessment and analytics
• Collaborate with Customer Success teams on targeted save strategies
• Assess barriers to therapy continuation and apply patient-centered solutions
• Develop knowledge of regional healthcare systems, diabetes centers, referral patterns, and payer considerations
• Partner with healthcare providers to align education with treatment plans
• Collaborate with Clinical Services Managers, regional field teams, sales leadership, Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams
• Identify and communicate regional trends, risks, and opportunities
• Contribute to educational tools, customer journeys, and targeted retention campaigns
• Support clinicians and customers with clinical software and digital diabetes management tools
• Document customer interactions, outcomes, and next steps in Salesforce
• Review engagement data, usage patterns, and retention metrics to identify trends and risks
• Participate in data-driven initiatives to improve regional retention performance and program effectiveness
• Share insights that improve retention programs and customer workflows

Customer Retention Specialist jobs in New Hampshire

Clinical Retention Specialist, North – MA, NY, PA, NJ, ME, CT, RI, NH, VT