Customer Retention Specialist

• Execute Aqua Expeditions’ Global Training & Development strategy across operations
• Diagnose operational capability gaps through observation, interviews, performance information, and direct engagement
• Design, adapt, and deliver practical training programs aligned with service standards, SOPs, expected behaviors, and business priorities
• Provide hands-on, on-the-job, and onboard training across operations
• Lead and support onboarding, operational induction, cross-training, refresher training, and continuous learning initiatives
• Coach crew members, supervisors, and operational leaders on performance, feedback, team leadership, and people development
• Build structured development plans connecting training, coaching, stretch assignments, cross-exposure, and internal mobility
• Identify high-potential employees and employees ready for broader responsibilities
• Support succession planning by maintaining visibility of internal talent, development progress, readiness, and capability gaps
• Develop and support internal trainers and subject-matter experts
• Support Aqua Lab and other practical learning platforms and initiatives
• Follow up on training and development actions to verify behavioral application, operational improvement, and progress against objectives
• Maintain records, evidence, and dashboards covering training, participation, development plans, talent observations, and outcomes
• Provide field feedback and recommendations to Global People & Culture and operational leadership
• Coordinate external training providers when required
• Prepare annual Training & Development plans aligned with operational priorities and regional needs
• Improve operational competencies and consistent execution of Aqua standards
• Strengthen onboarding, cross-training, leadership development, internal mobility, and succession coverage

Customer Retention Specialist jobs in Singapore

Global Training, Development & Retention Specialist