Customer Retention Specialist

• Engage proactively with customers at risk of canceling
• Understand customer pain points and craft tailored retention solutions
• Use advanced negotiation techniques to reinforce the value proposition and resolve concerns
• Maintain deep knowledge of products, services, and the competitive landscape
• Collaborate with Customer Experience, Sales, and Operations teams
• Provide customer service via phone, email, and text
• Handle advanced residential billing and service concerns
• Update and maintain customer records accurately
• Make inbound and outbound retention calls
• Work toward save rate, revenue retention, saves-per-call conversion, productivity, and customer satisfaction targets

Customer Retention Specialist jobs in Tennessee

Customer Retention Representative