Customer Retention Specialist

• Preserve SimpliSafe customers and their safety by understanding home security needs and providing personalized monitoring solutions via inbound phone calls
• Take and apply feedback from coaches and leaders to continuously improve performance
• Communicate with exemplary interpersonal skills
• Provide technical assistance for basic consumer electronics and software
• Empathize with customers and convey a high level of care
• Follow direction and address customer concerns
• Collaborate with team members to reach team goals
• Help customers make informed decisions about home security products and services

Explore Customer Loyalty Agent at SimpliSafe. Review requirements and application details.