Customer Specialist

• Develop technically accurate, customer-focused responses to RFPs, RFIs, RFQs, proposals, clarifications, and other procurement documents for FOLIO and related EBSCO SaaS solutions
• Analyze customer requirements to identify response needs, potential gaps, clarification questions, and areas requiring subject matter expert input
• Research FOLIO capabilities, library workflows, integrations, implementation approaches, and related EBSCO solutions
• Coordinate proposal projects from initial review through submission, including requirements analysis, assignments, timelines, stakeholder follow-up, document preparation, and final quality review
• Collaborate with Sales, Product Management, Implementation, Technical Support, Information Security, Legal, and other subject matter experts
• Translate technical product information and library systems concepts into clear, concise, customer-focused language
• Maintain reusable FOLIO and library systems content within the RFP response repository
• Review proposal content for accuracy, consistency, completeness, compliance, grammar, and overall response quality

Customer Specialist jobs in Alabama

Customer Proposals Specialist