Customer Specialist

• Own the end-to-end onboarding experience for enterprise customers, from kickoff through full go-live across all locations
• Build and manage implementation project plans, including timelines, milestones, phased or location-by-location rollouts, and customer-side responsibilities
• Configure and deploy POS software for multi-location environments, including payments, inventory management, pricing, reporting, user permissions, and related workflows
• Lead data migration from legacy systems, including product catalogs, inventory, customer records, and pricing
• Coordinate integrations with customers' existing systems, such as accounting, e-commerce, and loyalty platforms, in partnership with Engineering
• Plan and coordinate hardware deployment across multiple stores, including touch terminals, receipt printers, barcode scanners, payment terminals, and cash drawers
• Lead remote and on-site trainings for store staff, managers, and corporate users, and build train-the-trainer programs for larger rollouts
• Serve as the primary point of contact for customer stakeholders during onboarding, run regular status meetings, and communicate progress, risks, and next steps
• Identify implementation risks early, troubleshoot issues, and escalate technical problems when needed
• Build and maintain enterprise onboarding playbooks, documentation, training materials, and process guides
• Partner closely with Sales, Account Management, Support, Product, and Engineering, including smooth handoffs from Sales at kickoff and to Support or Account Management after go-live
• Track implementation progress, milestone completion, and go-live readiness across concurrent enterprise projects
• Share customer feedback and recurring pain points to help shape the product and improve the enterprise onboarding experience

Customer Specialist jobs in Colorado

Enterprise Customer Enablement Specialist