Customer Specialist

• Engage with phone customers to identify needs, respond to inquiries, and offer timely solutions for HVAC Parts & Supply needs
• Maintain current knowledge of Trane products, offerings, and promotions
• Partner with customers and grow sales by identifying related products or add-on extension needs
• Present products to customers in person and on the phone
• Execute quote and order management processes accurately
• Enter quotes and invoices and follow through on fulfillment
• Expedite fulfillment and ensure customer satisfaction and timely delivery