Customer Specialist

• Act as the primary point of contact supporting assigned clients throughout the entire service lifecycle
• Collaborate daily with Field Managers to resolve operational issues, client requests, and project emergencies
• Schedule project crews for services, training, and deliveries; manage regional spreadsheets and work orders
• Coordinate client estimates, provide pricing, and process contract forms or service discontinuance orders
• Handle customer service or billing complaints, conduct daily follow-up calls, and record all client interactions
• Manage supply orders, entering and closing orders in the system while overseeing client supply distribution
• Update client tracking and billing systems to maintain accurate service records and manage weekly project budgets
• Work with external vendors to resolve issues and recommend process improvements to streamline operations

Customer Specialist jobs in Mexico

Customer Solutions Specialist