Customer Specialist

• Manage the order-to-invoice process, including timely delivery, customer requirements, and accurate invoicing
• Resolve non-technical inquiries, including shipment tracing, pricing, and product availability
• Process EDI orders and enter email or portal orders into SAP ERP
• Resolve service issues by gathering and analyzing facts and coordinating ICL efforts
• Facilitate Customer Feedback Reports
• Communicate safety data sheets, technical sheets, certificates of analysis, and other required documentation
• Provide sales support to assigned Sales Account Managers, including issue resolution and pricing maintenance
• Coordinate with shipping locations, production, transportation, and credit for seamless order transactions
• Support order management through customer portals
• Resolve payment discrepancies and detentions and support invoice collections
• Participate in process-improvement team projects
• Contact customers regarding forecast requirements
• Provide high-quality customer service and represent the company professionally

Explore Customer Account Specialist at ICL Group. Review requirements and application details.