Customer Specialist

• Serve as a secondary point of contact for assigned accounts
• Handle moderately complex questions, information requests, and operational coordination
• Prepare customer-facing program overviews, performance summaries, onboarding tools, and informational resources
• Support Strategic Account Managers and Directors, National Accounts during customer engagements
• Organize content, gather insights, and prepare follow-up actions
• Execute strategic account plans by tracking milestones and engagement activities
• Coordinate cross-functional activities related to supply chain updates, educational sessions, and data requests
• Identify operational trends or gaps and propose improvements
• Manage day-to-day service and operational issues with internal teams
• Track recurring issues and escalate root causes with recommendations
• Monitor turnaround times, responsiveness, and resolution status
• Analyze account performance metrics, order patterns, program adoption, support utilization, and engagement health
• Produce insights for Monthly Business Reviews, Quarterly Reviews, leadership dashboards, and customer presentations
• Provide data-driven recommendations on risks, growth opportunities, and process improvements
• Maintain accurate records, tracking tools, and reporting dashboards
• Liaise between Sales, Marketing, Order to Cash, Medical Affairs, and other internal partners
• Coordinate documentation for approvals, submissions, educational content, and program execution
• Ensure internal communications and commitments are followed through
• Ensure customer interactions and documentation comply with policies, legal standards, and industry regulations
• Maintain accurate and compliant records
• Support audit preparation, compliance alignment, and documentation review cycles

Customer Relationship Specialist

• Establish and maintain customer contracts
• Serve as the primary contact for customer communication and documentation
• Manage weekly position reports and provide updates to the Sales team
• Compare forecasts to actual usage and support planning using monthly averages
• Recommend purchases based on market conditions and customer requirements
• Handle costing requests and distribute results to the appropriate teams
• Maintain internal and external databases, including customer portals
• Coordinate with the Supply Chain Team and Logistics to ensure on-time delivery
• Address customer and Sales inquiries
• Support issue resolution across departments

Customer Specialist jobs in New Jersey

Customer Relationship Specialist

Customer Excellence Specialist