Customer Specialist

• Serve as the primary contact for medical providers, hospitals, implant centers, research centers, surgeons, audiologists, and educators regarding product needs
• Serve as the primary contact for patients and family members regarding product needs
• Assist customers in the purchasing process and set appropriate expectations
• Process Institution Requests, including Purchase Orders and Loaner Orders
• Process Patient Requests, including troubleshooting and warranty orders
• Manage customer account needs in accordance with policy and guidance while exercising judgment to enhance the customer experience
• Collaborate with Insurance Support Services, Audiology Technical Support Services, Accounting, Product Control, Order Fulfillment, and Sales teams to maintain account relationships

Explore Customer Account Services Specialist I at MED-EL. Review requirements and application details.