Customer Specialist

• Analyze and validate daily EDI and manual orders for pricing, constraints, and sourcing accuracy
• Provide daily tactical support to customers, Sales, and broker partners to drive issue resolution and day-to-day execution
• Partner with supply chain teams to improve product availability, fill rate, on-time delivery, and order accuracy
• Monitor customer scorecards and KPIs, identify root causes, and coordinate corrective actions
• Use data and cross-functional collaboration to improve service, cost, and productivity
• Monitor carrier and warehouse provider performance against customer and Smucker service goals
• Support Customer Financial Services
• Use approved reporting, automation, and AI tools responsibly; validate outputs and protect confidential information

Explore Order Fulfillment Specialist, Customer Logistics at The J.M. Smucker Co.. Review requirements and application details.