Customer Specialist

• Ensure adherence to regulations, quality management systems, accreditations, and Quality and Environmental policies and procedures, including ISO FSSC 22000, GFSI, and cGMP for food and dietary supplements
• Review and provide feedback on customer documentation and specifications
• Partner with cross-functional teams to understand customer vision, strategies, needs, quality agenda, and IFF’s management plan
• Review customer printed packaging artwork for FDA compliance
• Provide technical and quality support to customers for product- and process-related requests
• Serve as primary quality customer representative at customer quality meetings and support customer satisfaction and product assurance meetings
• Complete and implement customer requests related to products and manufacturing environments
• Manage product master data within X3 and participate in the X3 information flow process for new products and product changes
• Manage external product certifications such as Halal, Kosher, or NSF for Sport
• Measure KPIs, identify improvement needs, and manage performance for business and customer satisfaction
• Support product return, derogation, early release, and quality deviation workflows
• Interact with Product Management, Operations, QC, QA, Sales, Customer Service/Care, and Regulatory stakeholders
• Create and manage deviations related to product and customer onboarding
• Perform other duties as assigned

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