Customer Specialist

• Draft, edit, update and prepare Club Caddie knowledge base articles for publication
• Build and maintain LMS lessons, quizzes and learning paths in Club Caddie University
• Keep courses current after product releases and correct outdated material
• Build, test and maintain Whatfix walkthroughs, tooltips, launchers and announcements
• Review training scripts and record screen captures with narration
• Perform basic video editing, including trimming, captions and titles
• Download, lightly edit and prepare Zoom webinar recordings for publication
• Turn webinar content into articles, clips, lessons and summaries
• Read release notes, tickets and recordings to identify product changes and customer impact
• Work with the Head of Education to determine and produce required customer-facing release content
• Maintain production and content-health trackers
• Pull LMS, knowledge base and webinar data into existing reports
• Flag inaccurate or anomalous data
• Own deliverables, production schedule and accuracy within the review and approval process

Customer Specialist jobs in Pakistan

Customer Education Specialist