Customer Specialist

• Respond to customer inquiries
• Expedite critical orders
• Communicate dispositions
• Research and resolve issues and orders
• Immediately manage customer complaints and product recalls
• Approve and comprehensively manage related product returns and credit notes
• Request technical product failure analyses, corrective actions, and failure-sample returns from the respective product manufacturer
• Monitor customer deadlines and fulfillment of customer corrective actions
• Perform sanity checks of error reports with technical experts, technical marketing, and QM
• Analyze and manage re-invoicing and recalculations in ship & debit, including correcting inaccurate customer invoices
• Identify, investigate, and participate in process and procedure improvement opportunities and key performance metrics
• Maintain good customer relations and resolve claims and complaints fairly, effectively, and in accordance with consumer laws
• Maintain and update electronic and/or hard copy records

Customer Specialist jobs in Serbia

Commercial Customer Complaints Specialist