Customer Specialist

• Manage the complete order-to-delivery process for ICEYE's satellite radar data
• Oversee orders from submission through final product delivery
• Prepare feasibility studies for satellite imagery and communicate results to customers
• Plan satellite resources for capturing Synthetic Aperture Radar images
• Perform SAR image quality control
• Resolve customer inquiries and complaints
• Collaborate with satellite operators, sales, analytics, and product software teams
• Serve as the interface between clients and ICEYE
• Improve processes and documentation
• Report key performance metrics and anomalies to management
• Maintain knowledge of company products, support, and services
• Serve as point of contact for APAC governmental contracts and commercial clients
• Build and maintain customer relationships
• Coordinate and conduct service training for internal and external customers
• Monitor order progress and proactively resolve potential issues
• Provide accurate KPIs for internal and external reporting

Customer Specialist jobs in South Korea

Customer Excellence Specialist