Customer Specialist

• Act as a key contact for customers by representing Customer Service in customer interactions, supporting onboarding activities, and ensuring a high-quality customer experience across all service-related topics
• Coordinate the resolution of customer issues, exceptions, and escalations by working closely with Sales, Customer Service teams, and process owners to deliver practical and consistent solutions
• Analyse customer feedback, recurring issues, and service performance trends to identify improvement opportunities, drive process enhancements, and communicate customer needs to relevant stakeholders
• Drive adoption and effective use of Hapag-Lloyd’s Digital Channels and Solutions through customer onboarding, connectivity, training, and ongoing guidance
• Act as the primary local contact for Digital Channels, coordinate technical issue resolution, support digital initiatives, and collaborate with Digital, Customer Service, Sales, and IT teams
• Collect customer feedback, identify opportunities to improve digital adoption and user experience, communicate enhancement requirements, and share best practices across regions and markets
• Support the Customs team as the local point of contact for customs-related matters
• Coordinate customs inquiries requiring local-language capability or on-site activities
• Support local counter activities in country offices

Customer Specialist jobs in Sweden

Customer Solutions Specialist