Customer Specialist

• Deliver contracted services at key customer sites
• Interface with clients to determine current and future needs and build positive customer relationships
• Support marketing efforts and promotional campaigns to optimize revenue
• Coordinate and consult on on-site, off-site, or third-party jobs
• Manage customer work and job requirements requiring production knowledge or skills
• Serve as an on-site/off-site sales coordinator when needed
• Provide product and service information and resolve customer problems
• Process customer adjustments and maintain financial accounts
• Collect and analyze customer information and needs to recommend products or services
• Prepare product and service reports
• Liaise between internal stakeholders, marketing, and external stakeholders
• Provide fleet support and oversight for customer print, imaging, and related technology environments
• Troubleshoot hardware, software, connectivity, and workflow issues and coordinate timely resolution
• Plan, schedule, coordinate resources, track milestones, communicate status, and deliver customer-facing projects
• Enhance product knowledge through scheduled training
• Perform other duties as assigned

Customer Specialist jobs in Virginia

Field Specialist I, Customer Liaison