Customer Success Manager

• Manage and grow relationships with key client stakeholders at the company’s small clients
• Organize and conduct Operational Reviews with clients on a monthly to quarterly basis
• Identify opportunities for improvement to drive optimal use and adoption of the platform
• Monitor client activity and operations, flag potential risks, and proactively address issues
• Define high-level strategies and target models with clients to ensure long-term adoption and satisfaction
• Analyze platform and client KPIs to support data-driven decision-making
• Act as a functional and strategic advisor, providing guidance to help clients achieve their business objectives
• Proactively resolve client issues and ensure timely follow-up
• Work closely with Product teams to share market requirements and contribute to product evolution
• Partner with the global Customer Success team to identify and share best practices and continuously improve the customer success organization
• SupportYourApp delivers secure customer and technical support as an Intelligent Support-as-a-Service provider for technology companies and industry leaders

Explore Customer Success Manager, French, English C1 at SupportYourApp. Review requirements and application details.