Customer Success Manager

• Support customers through chat and phone
• Lead customer onboarding, configure Shyfter and train customer teams
• Investigate issues, identify bugs, reproduce issues and document clear steps for the development team
• Follow issues through to resolution, keep customers informed and coordinate with technical colleagues
• Identify recurring customer pain points and contribute to product improvements
• Guide customers over time by following adoption, explaining relevant features and improving workflows
• Contribute to help articles, support practices and onboarding materials
• Improve onboarding speed, resolution effectiveness, product adoption and customer trust

Customer Success Manager, French, Dutch

• Serve as the primary reference point for clients throughout their entire lifecycle with MotorK, taking full account management ownership
• Own the customer onboarding journey from contract signature to successful product go-live, ensuring product activation aligns with the dealer’s digital strategy and signed SLA
• Conduct structured onboarding sessions, translate client requirements into clear delivery briefs, and manage cross-functional execution
• Drive adoption, prevent churn, and execute upselling/cross-selling activities to meet individual and team revenue goals
• Provide ongoing digital marketing, lead generation, and lead management expertise using the DealerK Method
• Track and report on key account metrics, including NPS, retention, time-to-go-live, and product adoption rates

Customer Success Manager jobs in Belgium

Customer Success Manager, French, Dutch

Customer Success Manager – Flemish Speaker